Thank you for shopping at PetPats! We’re committed to delivering your pet’s essentials quickly and safely. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website, petpats.in.
1. Shipping Coverage
We currently ship across Kolkata, India only. If your location is outside our coverage area, we will notify you before processing the order.
2. Shipping Charges
Shipping charges will be calculated at checkout based on your delivery location and the weight of your order.
Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the product page or at checkout.
3. Order Processing Time
Orders are typically processed and dispatched within 1–2 business days after payment confirmation, subject to stock availability.
Orders placed on weekends or public holidays will be processed on the next working day.
4. Estimated Delivery Time
Delivery time varies by location. We attempt to deliver using our hyperlocal delivery partners within the day, or next day, if order is confirmed beyond the daily threshold time.
Please note: delivery times may be affected by external factors such as weather, courier delays, or high-volume periods (e.g., festive seasons).
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email.
You can use this link to monitor your shipment status at any time.
6. Delays or Issues
If your order is delayed beyond the estimated timeframe, please reach out to us at hello.petpats@gmail.com mentioning your order ID, and we’ll assist you promptly.
In case of courier damage or tampering, we recommend not accepting the delivery and informing us immediately.
7. Undeliverable Packages
If a package is returned to us due to incorrect address, failed delivery attempts, or refusal to accept the package, we will contact you for reshipment.
Additional shipping charges may apply for resending.
8. Delivery Partners
We work with trusted third-party courier services like Porter, Delhivery, Bluedart, Shiprocket, and others to ensure safe and reliable delivery.
9. Contact Us
For any questions related to shipping or your order status, please contact: